أثر
Patient experience
Complete case
A complete reference case: from a waiting-line note to measured impact in 90 days.
Mean outpatient wait · 90 days · n=420
The problem: Visitors waited more than forty minutes because triage happened only at the counter.
The proposed fix: Early triage at the door plus a dual slot for non-urgent same-shift cases.
A reference case for illustration. Names and sites are sample, not live facilities.